Returns, Exchanges & Policies

Return or Exchange for Store Credit

Want to exchange your jewelry for another item or need a different size? You can send back your piece for a refund or store credit within 30 days of the delivery date. This policy does not apply to custom + personalized pieces which are final sale. Jewelry must be unused + unworn, and returned in the original packaging.

• If you choose to return for store credit, a free pre-paid shipping label will be provided and the credit will be issued upon receiving the item back in our studio.

• If you choose the return for a refund, a pre-paid label will be provided and $4 will be deducted from your refund. The refund will be issued to the original method of payment upon receiving the item back in our studio.

• International Orders: we gladly accept returns on non-custom/non-personalized international orders within 30 days of the delivery date. However, please note that we do not accept exchanges and that the original shipping fees are non-refundable, and we do not cover the cost of the return shipping on international orders. Please reach out to us directly at jigjewelryinfo@gmail.com if you would like to begin an international return.

Use the link below to head over to your customer account, then select the applicable order, and click the "Request Return" button to get started. Feel free to reach out to us at jigjewelry@gmail.com if you have any questions!

Email us directly at jigjewelryinfo@gmail.com for any repair or remake requests. Please include your order number + a clear photo of the item you received.

Warranty

We offer a 6 month warranty on our gold filled + sterling silver jewelry and a 1 year warranty on our solid gold jewelry. After that time, we still offer repairs, but there may be a small repair fee.

The warranty includes:

• Clasp breaking
• Chain disconnecting from clasps or rings
• Chain breaking in the middle of the chain without excess force being applied (aka caught on something, yanked off, etc. This can be determined my the presence of stretched chain links, and will void the warranty).

The warranty does not cover:

• Lost or stolen items or charms. It is important to note that all of our charms are removable, so that you are able to switch up and add more charms at your own convenience. This also means that you need to take extra care when taking off and putting on your charm necklaces/bracelets, so that the charms do not slide off and become lost.

• Tarnish: firstly, it is important to note that solid gold will not tarnish, so this does not apply to solid gold jewelry. Gold filled and rose gold filled are long lasting, waterproof + tarnish resistant, but there are still extra steps that need to be taken to ensure that your gold filled pieces last as long as possible. It is important to follow care guidelines when wearing, cleaning, and storing gold filled jewelry to maximize the life of your piece. Oxidization on sterling silver jewelry is completely normal and is super easy to clean. 

For warranty requests, please email us directly at jigjewelryinfo@gmail.com

Please include your order number, a clear photo of the whole item + a clear photo of where the defect is on the item, along with your warranty request.